An Important Note About Children
Children (persons under the age of 18 years) are not eligible to use our services unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18 years, you can use this service only in conjunction with and under the supervision of your parents or guardians.
Information We Collect
Our primary purpose in collecting personal information is to provide you with a smooth, efficient, safe and customised trading experience. This allows us to provide services and features that most likely meet your needs, and to customise our services to make your experience safer and easier. We only collect personal information about you that we consider necessary for this purpose and to achieve this goal.
To fully use our services, you will need to register using our online registration form, where you will be required to provide us with your contact information and other personal information. You are required to provide us with your full name. Under some circumstances we may require some additional necessary financial information, such as, but not limited to: if you are registering using an email account at a free email service, or posting a project on our site. We use your financial information, including credit card information to verify your name, address, and other contact information. We automatically track certain information about you based upon your behaviour on our Site. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand and serve you and our community. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Site or not), which URL you next go to (whether this URL is on our Site or not), what browser you are using, and your IP address.
We use data collection devices such as "cookies" on certain pages of our Site. "Cookies" are small files placed on your hard drive that assist us in providing customised services. We also offer certain features that are only available through the use of a "cookie". We also use "cookies" to allow you to enter your password less frequently during a session. Cookies can also help us provide information which is targeted to your interests. Cookies are stored on your hard drive, not on our Site. Most cookies are "session cookies," meaning that they are automatically deleted at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our Site and you may be required to re-enter your password more frequently during a session.
If you are a project creator with us, we may choose to collect some additional necessary information, including billing address, credit card number and credit card expiration date and bank account details. If you choose to post messages in our site or other message areas or leave feedback for other users, we will collect and store such information that you disclose to us.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
If you register and sign-up on the Platform, on another website or use a web site providing a service for the Platform or a website that helps facilitate your activity on the Platform, that website may provide personal information about you and your transactions back to the Platform.
Payment Information is transmitted securely using Secure Sockets Layer (SSL) encryption technology and processed through a secure third party payment gateway (PCI DSS Compliant). The platform does not store your payment information (such as credit card or debit card information) on the Platform servers or databases.
Our Use of Your Information
We use personal information about you (including but not limited to the information in the file we maintain about you, and other information we obtain from your current and past activities on the Site) to resolve disputes, troubleshoot problems, help ensure safe trading on our Site, and enforce our User Agreement. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your information to identify users using multiple Usernames or aliases. If you choose to post a project on our Site, we use your address and billing information to bill you and provide associated support.
Our Disclosure of Your Information
Partners. We aggregate (gather up data across all user accounts) personal information and disclose such information in a non-personally identifiable manner to partners and other third parties for marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. Certain information, such as your name, email address, password, credit card number, and bank account number, are never disclosed to advertisers. Community. Throughout the Site, you are identified by your full name. If you select your email address as your full name you will disclose your email address to other users and third parties. As a result, other users and third parties might send you unsolicited email and be able to personally identify all of your activities on the Site. Even if your full name is not your email address, your full name can be used to identify you and your activities throughout the Site. Other people can see the projects that you have supported in the past, associated comments, your postings on the Site, and so on. We also provide a number of ways to allow other users to find more out about you and your Site activities, such as our feature that allows users to quickly see all of the projects you have created and supported at the time. If you are involved in a transaction, we allow other users to view your full name, email address and obtain your contact information.
Legal Requests. The platform may lawfully disclose your personal information for law enforcement or regulatory purposes. The Platform cooperates with law enforcement inquires and other third parties to enforce laws, intellectual property and other rights. We can (and you authorise us to) disclose any information about you to law enforcement or other governmental officials as we, in our sole discretion, believe necessary, appropriate or as otherwise permitted under the Privacy Act 1988 (Cth), in connection with an investigation of fraud, intellectual property infringements, piracy or other activity that is illegal or may expose us to legal liability.
Your Use of Other Users' Information
In order to facilitate interaction among all community members, our service allows you limited access other users' contact information. As a project creator you have access to the full names, email address and other contact information of the project supporter and as a supporter you have access to the full name, email address and other contact information of the creator. By entering into our Terms and Conditions, you agree that, with respect to other users' personal information that you obtain through the Site or through a Platform-related communication or facilitated transaction, the Platform hereby grants to you a license to use such information only for: Platform-related communications that are not unsolicited commercial messages, using co-branded services offered through the Site (e.g. insurance, shipping and fraud complaints), and any other purpose that such user expressly opts into after adequate disclosure of the purpose(s). In all cases, you must give users an opportunity to remove themselves from your database and a chance to review what information you have collected about them. In addition, under no circumstances, except as defined in this Section, can you disclose personal information about another user to any third party without our consent and the consent of such other user after adequate disclosure. Note that law enforcement personnel and other rights holders are given different rights with respect to information they access. We and our users do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add a Platform member, even a user who has purchased an item from you, to your mail list (email or physical mail) without their express consent after adequate disclosure. To report spam from other members, please send an email using the contact details at the bottom of this page.
This Site uses the Google AdWords remarketing service. AdWords Remarketing is a Remarketing and Behavioral Targeting service provided by Google. It connects the activity of the Site with the Adwords advertising network and the Doubleclick Cookie. You can opt out of the cookie tracking
Use of Email Tools
Control of Your Password
Accessing, Reviewing and Changing Your Personal Information Following registration, you can review and change the information you submitted during registration including:
You must promptly update your personal information if it changes. Once posted, you cannot change or remove any public postings made in our forums or other message areas or the feedback area.
Upon your request, we will deactivate your account, contact information, and financial information from our active databases. To make this request, please send an email using the contact details at the bottom of this page. Such information will be deactivated as soon as reasonably possible in accordance with our deactivation policy and applicable law.
We will retain in our files information you have requested to remove in some circumstances, such as to prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, and enforce our Terms and Conditions, and to comply with legal requirements. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we backup our systems. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests. However, such information will be deactivated from public viewing and usage by other members of the Platform and will only be available to select platform staff and personnel.
Other Information Collectors
Your Information is stored on Site's servers currently located in Sydney at AWS. We use industry standard efforts to safeguard the confidential information, such as firewalls and encrypted pages and Secure Socket Layers (SSL). However, "perfect security" does not exist on the Internet.